Shipping policy

Shipping Policy – soreva

Thank you for shopping with soreva. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays)

  • Orders placed after 5:00 PM (EST) will be processed the next business day

Once your order has been processed, you will receive a confirmation email with shipping details.

During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Locations

soreva ships within the United States and internationally.

Estimated Delivery Times

  • Standard Shipping: 7–12 business days

Delivery times may vary depending on your location and external factors.

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to weather, carrier issues, or high order volume

Shipping Costs

We offer FREE Standard Shipping on all orders within the United States.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your package’s delivery status.

If you do not receive tracking details within 5 business days, please contact us.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout.

soreva is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Orders delivered to incorrect addresses provided by the customer

If you notice an error, contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

  • Check your tracking information

  • Contact the shipping carrier

If further assistance is needed, please contact us. We will work with the carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged:

  • Take clear photos of the package and product

  • Contact us within 48 hours of delivery

  • Include your order number and photos

We will review the issue and provide a suitable resolution.

Split Shipments

Some items may ship separately depending on warehouse availability.

You may receive separate tracking numbers if this occurs.

Contact Information

If you have any questions about shipping, please contact us:

📧 Email: support@soreva.store
📞 Phone: (718) 868-0785
📍 Address: 13130 Parkview Estates Rd, Dade City FL 33525, United States

We aim to respond within 24–48 business hours.

Our Commitment

At soreva, we are committed to providing reliable and transparent shipping services. Your satisfaction and trust are our top priorities.

Thank you for shopping with soreva!