Shipping policy

As soon as you place your order, you will receive an order confirmation email confirming that we have received your order and pre-authorized your payment. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

"At soreva.store, our goal is to provide a reliable, secure, and efficient shipping experience for customers throughout the United States. We are committed to processing every order promptly and delivering your purchases with care."

Free Shipping

We are pleased to offer Free Standard Shipping on all orders within the United States.

Order Acceptance & Pricing

While we strive to ensure that all information on our website is accurate, there may occasionally be circumstances where an order cannot be processed.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product availability.

  • Pricing or description errors.

  • Suspected fraudulent activity.

  • Payment verification issues.

  • Incomplete or inaccurate customer information.

To help prevent fraud, we may request additional verification such as your phone number, billing address, or other information before accepting your order. If payment cannot be verified or fraudulent activity is suspected, we reserve the right to cancel the order and issue an appropriate refund where applicable.

If a pricing error occurs, we may either contact you for further instructions or cancel the affected order. We reserve the right to do so even if your payment has already been authorized.

Order Processing & Delivery

All orders are processed after payment has been successfully received and verified.

Shipping Schedule

  • Handling Time: 1–3 Business Days (Monday–Friday)

  • Transit Time: 7–12 Business Days (Monday–Friday)

  • Order Cut-Off Time: 5:00 PM (Eastern Time)

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Please note that delivery estimates are provided as guidelines and may vary due to carrier delays, severe weather, holidays, or other circumstances beyond our control.

What Happens After I Place an Order?

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

Once your order has been prepared and shipped, you will receive another email with your tracking number and shipping confirmation.

If you do not receive your confirmation email, please check your spam or junk folder. If you still cannot locate it, contact us at support@soreva.store, and our customer support team will gladly assist you.

Customized or Personalized Products

If your order contains customized or personalized items, additional production time may be required before shipment.

If customization details are needed, our team will contact you before production begins. Orders for personalized products will not be processed until all required customization information has been received.

Shipping Carriers

To provide dependable delivery across the United States, we work with trusted shipping carriers, including:

  • USPS

  • UPS

  • DHL

  • FedEx

The carrier used for your shipment may vary depending on your location and package size.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can use the tracking number to monitor your shipment through the carrier's tracking system.

If you have not received tracking information within 7 business days after placing your order, please contact our support team at support@soreva.store, and we will investigate your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, your order may be delayed or returned by the shipping carrier. Additional shipping charges may apply if reshipment is required.

Please contact us immediately if you need to update your shipping address. Address changes cannot be guaranteed once an order has entered processing.

Lost or Delayed Shipments

Although we work with reliable carriers, shipping delays may occasionally occur due to factors outside our control.

If your package appears to be delayed or lost, please contact us. We will work directly with the carrier to help locate your shipment and resolve the issue as quickly as possible.

Contact Information

Soreva

Email: support@soreva.store

Business Address: 202 Travis St Apt 5, Savannah, Georgia 31406, United States

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Standard Time Zone)